How does the sizing work?
All our Premium Flats feature our True To Fit sizing. Order your "normal" shoe size, and if you are a half size, go up to the next whole size.
We don't offer wide or narrow sizes. Our shoes are Medium (B) width, and can fit well for AA Narrow - D Wide (but not extra-narrow or extra-wide). This is because the soft elastic trim helps mold to your foot. If you normally take a narrow, we suggest ordering your regular size. If you normally take a wide, we suggest ordering a size up.
How long does shipping take?
We ship quickly from our Connecticut and Missouri warehouses. If you place your order before 1pm EST, it will ship that same-day! On average, transit time is about 3-7 days.
If your event or deadline is within 2 weeks, please do tell us in the order notes so we can keep a close eye on your order!
We also offer Expedited Shipping options that will be available at checkout.
Route Shipping Insurance is available for all orders at checkout. Including this in your order ensures that if the shipment is lost in transit or incorrectly "marked as delivered" by the carrier, you will be eligible for a replacement shipment.
Pre-orders: If one of your order items is on pre-order, our policy is to wait and ship the entire order together. However, if you'd like separate shipments -- to receive the portion of your order that is in stock first -- simply let us know and we are happy to accommodate.
What is the best way to reach you?
We are always here to help, and we love hearing from our customers!
The fastest way to reach our team is via email, at firstname.lastname@example.org. We will respond to emails within 24 hours on weekdays or 48 hours on weekends.
Additionally, we are available via phone at (917) 979-2331.
What is your return policy?
Returns and exchanges are just one click away. Simply enter the email address from your order on this page, and our little elves will get to work! We provide free shipping for returns and exchanges - you receive a prepaid return label and simply send the shoes back to us.
Returns & Exchanges are available for 30 days from the date your shoes were delivered.
We are committed to the highest quality customer service. If you have any questions regarding your order, please email email@example.com to speak with our customer service team. You can read more about our return policy here.
What material makes up your shoes?
The main part of our shoe is made from ultra-soft fabric with a comfortable and gentle elastic trim.
The sole is cushioned with thick rubber, providing ultimate comfort. You can find out more about our manufacturing here.