Returns and Exchanges


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Is it easy to return items?

  • Yes! Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
  •  You can return part or all of your eligible order items. You'll receive your refund 48 hours after our warehouse has processed the return.

What items are eligible?

  • Shoes purchased in the last 30 days (with no embroidery)
  • Shoes must be unworn and undamaged
  • Not returnable items include custom embroidery orders. Note: we will make exceptions and exchange the size of shoes on embroidery orders.


  • No problem! Send us a note at or give us a call at (917) 979-2331